Privacy Policy – Al Sada Travels

At Al Sada Travels, your trust is central to our service. We respect your privacy and are committed to handling your personal information with transparency and care. This policy explains how we collect, use, store, and protect your data when you engage with us for Hajj and Umrah services.

1. Information We Collect

We may collect information directly from you when you book, enquire, or communicate with us, including:

Identity details: full name, address, phone number, email.
Travel documents: passport information, visa requirements.
Booking details: flights, accommodation, and package preferences.
Payment information for bookings.
Special needs (dietary, medical, mobility assistance).

2. Why We Use Your Information

Your data is processed for specific and lawful purposes, including:

Fulfilling your travel booking and related services.
Facilitating visa processing and compliance with official requirements in India and Saudi Arabia.
Providing customer support and itinerary updates.
Meeting contractual and legal obligations.
Responding to special requests or assistance needs.

Legal basis: We process your information on the grounds of consent, contractual necessity, and compliance with applicable law.

3. Sharing of Data

We share information only as necessary to deliver your travel arrangements:

Airlines, hotels, transport, and service providers involved in your pilgrimage.
Government authorities and embassies for visa and legal compliance.
Insurance providers in case of claims or emergencies.

We do not sell or trade your personal information for marketing purposes.

4. International Transfers

As part of arranging your pilgrimage, your data may be transferred outside India (e.g., to Saudi Arabia). Such transfers are made strictly for fulfilling your booking and complying with official requirements.

5. Security of Data

We apply reasonable technical and organizational safeguards to protect your data against loss, misuse, or unauthorized access. While no system can guarantee absolute protection, we regularly review and update our measures.

6. Retention

We retain personal information only for as long as required to deliver services, meet legal obligations, or resolve disputes. Once no longer needed, data is securely deleted or anonymized.

7. Your Rights

You have rights under GDPR and India’s DPDP Act, including:

Access to the information we hold about you.
Correction of inaccurate or incomplete data.
Deletion of your data where legally permitted.
Restriction or withdrawal of consent for processing.
Data portability (receiving your data in a usable format).
The right to object to certain uses, including automated decisions (if applicable).

To exercise these rights, please contact us directly.

8. Non-Cookie Data Collection

We may collect personal information through forms, bookings, email, or telephone communication, even if you disable cookies. Any such collection is handled under this policy.

9. Cookies and Tracking

Our website may use cookies to improve functionality and measure usage. You may disable cookies in your browser settings, though some features may be limited.

10. Grievance & Contact

For concerns or to exercise your rights, please contact our Grievance Officer:

Al Sada Travels
Phone: +91-941 901 7863
Email: info@alsadatravels.com
Website: alsadatravels.com

11. Updates

This Privacy Policy may be updated to reflect changes in law or our services. The most recent version will always be available on our website.

By engaging with our services, you confirm that you have read and understood this policy and agree to how we handle your personal information.